Privacy Policy

Introduction

Green ENV – Privacy Policy
Last updated: November 2025

Green ENV (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, ads, forms, or services.

1. Information We Collect

We may collect the following personal information when you enquire about our heating, cooling, or hot-water upgrade services:

• Full Name
• Phone Number
• Email Address
• Suburb or Address
• Details about your current heating/cooling system
• Homeownership status
• Any information you voluntarily provide during communication

We also automatically collect non-personal data such as cookies, device information, and IP addresses for analytics and service improvements.

2. How We Use Your Information

We use your information to:

• Contact you regarding your enquiry
• Confirm rebate eligibility under the Victorian Energy Upgrades (VEU) program
• Provide quotes or schedule property assessments
• Deliver and install heating, cooling, or hot-water systems
• Send updates or important service information
• Improve our website and advertising performance
• Comply with legal or regulatory requirements

We never sell your information to third parties.

3. How Your Information Is Stored

Your information may be stored in:

• Our secure CRM (Zoho Bigin)
• Encrypted cloud systems
• Encrypted email communications

We take reasonable steps to prevent unauthorised access, misuse, loss, or modification of your data.

4. Sharing Your Information

We may share your information with:

• Accredited installation partners
• Licensed electricians and plumbers
• Government program administrators (VEU program)
• Service providers assisting with bookings or scheduling

These parties only receive the information necessary to complete your service safely and lawfully.

We do not share your details with marketers or unrelated companies.

5. Advertising & Tracking

We use Meta (Facebook/Instagram), Google, and other platforms for advertising.

When you interact with our ads or forms, these platforms may collect data such as:

• Click activity
• Form responses
• Device identifiers
• Website visits

This information is used to improve ad relevance and performance.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (where legally allowed)
• Opt-out of marketing communication

To exercise these rights, please email us at: info@greenenv.com.au

7. Contact Us

For any privacy-related questions, please contact:
Green ENV
Email: info@greenenv.com.au
Victoria, Australia

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available on our website.